Privacy Policy

Depending on how you interact with us, we may collect the following categories of information:

Personal Information

• Full name
• Mobile number
• Email address
• Billing and shipping address
• Account login details (if applicable)
• Customer support communications

Order and Payment Information

• Order details and purchase history
• Billing information
• Payment confirmation from payment service providers

For your security, we do not store complete debit card, credit card, or banking information on our servers.

Technical Information

When you browse our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of access
• Website usage information through cookies and similar technologies

We use your information to:

• Process and fulfill your orders
• Deliver products and provide customer support
• Send order confirmations and shipping updates
• Respond to enquiries and service requests
• Improve our website, products, and customer experience
• Detect and prevent fraud or unauthorized activity
• Comply with legal, regulatory, and tax obligations
• Send promotional offers and marketing communications, where permitted by law or with your consent

Our website uses cookies and similar technologies to improve functionality, remember your preferences, understand website traffic, and enhance your browsing experience.

You may modify your browser settings to decline or remove cookies. However, certain features of the website may not function properly if cookies are disabled.

We do not sell or rent your personal information.

We may share your information only when necessary with:

• Payment gateway providers
• Courier and logistics partners
• Technology and website service providers
• Cloud hosting providers
• Analytics providers
• Government authorities, regulators, or law enforcement agencies where required by applicable law

Each service provider is expected to handle your information responsibly and only for the purposes for which it is shared.

Online payments are processed through secure and trusted payment partners. Payment information is encrypted during transmission using industry-standard security measures.

The Spice Family does not retain complete payment card information after your transaction is processed.

We maintain reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

While we strive to protect your information, no method of electronic transmission or storage can guarantee absolute security.

We retain personal information only for as long as necessary to:

• Complete your transactions
• Provide requested services
• Meet legal and accounting requirements
• Resolve disputes
• Enforce our agreements

When information is no longer required, it is securely deleted or anonymized.

Subject to applicable laws, you may have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where processing is based on consent
• Opt out of promotional communications
• Request information regarding how your personal data is processed

To exercise any of these rights, please contact us using the details provided below.

Our website and services are intended for individuals who are legally capable of entering into contracts. We do not knowingly collect personal information from children.

If we become aware that a child's personal information has been provided to us without appropriate authorization, we will take reasonable steps to remove such information.

Our website may contain links to third-party websites, applications, or social media platforms.

These websites operate independently and have their own privacy policies. The Spice Family is not responsible for the privacy practices, security, or content of any third-party website.

If your information is processed or stored outside your country of residence, we will take reasonable measures to ensure appropriate protection of your personal information in accordance with applicable laws.

We may revise this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or operational needs.

Any updated version will be published on this page with the revised "Last Updated" date. Continued use of our website after changes are posted constitutes your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us using the contact details available on the The Spice Family website.

We will make reasonable efforts to respond to your request within a reasonable timeframe.